FAQs

Your order will be despatched once stock is available and the payment has been authorised.

Delivery can vary depending on the delivery method you have selected.

We’ll do everything we can to make sure your order arrives on time. If your order hasn’t arrived by the expected delivery date then please Contact Us and a member of our team will be happy to help you.

Yes, but please check the business opening hours and whether or not they can accept deliveries to avoid mail being held at your local delivery office or with the nominated carrier. Items that have been delivered and accepted by your company’s Reception or Concierge will need to be followed up by you.

First, log into your account. Once you are logged in, click on Order History to see past orders.

You’ll be taken to your order history page which will show your order dates, order numbers, value, order status and tracking details.

To see which items were ordered in each order, click on the order number. You’ll be able to see which items were purchased in this order & who the order shipped to.

We do not count public holidays as working days (Monday – Friday). We ship all orders from Israel so you’ll need to add an extra day to your estimated delivery time.

Always check your order confirmation to make sure your address/delivery details are up-to-date. If you change your delivery address on your account after placing your order it will go to the original address, however:

If your order has not yet shipped, then we can amend your delivery address for you. Please contact our Customer Service Team and they can amend this for you.
If your order has already shipped, then sorry it’s too late and we can’t amend this for you.

We do not count public holidays as working days (Monday – Friday). We ship all orders from Israel so you’ll need to add an extra day to your estimated delivery time.

If part of your order is out of stock we will ship what we can straight away unless items belong to a matching set. Then we will hold the matching items so we can send the complete set together.

No, you don’t need to have an account to place an order with Magick Sack. You can simply shop, add items to the cart, and check out as guest. When you place your order, you will provide an email address for order confirmations so you can track your order. Doing so won’t create an account and it won’t result in a subscription to e-mail newsletters unless you choose to subscribe.

Having an account is pretty handy. You’ll be able to see your order history, any wish lists you’ve created, and the shipping addresses you’ve used will be saved for future purchases. An account can be created before you start shopping by clicking the “Create a new account” button, before you check out and place your order.

We don’t require an account to shop with us, but you may have set one up in the past. If you’re not sure if you have an account, click on the ACCOUNT link at the top of the page and enter the email address and password you believe to be correct.

If we don’t find your email address on file, you’ll receive an error message:
‘Username and password do not match or you do not have an account yet.’

Click the ‘Forgot your password?’ link and submit your email address.
If we don’t find your email address on file you will see a notice:
Reset password failed: Invalid email address

If we’ve found your email address but the password you provided doesn’t match our records you can either try a different password or procceed with the ‘Forgot your password?’ process and we’ll help you reset your password.

The ‘Forgot your password?’ form will email password reset link to you within few minutes. If you don’t see it after 5 minutes, check your SPAM or Junk folder.

If you’ve forgotten your password, you can reset it by clicking the
‘Forgot your password?’ link.
If we don’t find your email address on file you will see a notice:
‘Reset password failed: Invalid email address’ and you can try a different email address.

It’s also possible that you don’t yet have an account with Magick Sack since we don’t require one to be created in order to shop with us. In that case, you can click on the ‘Create a new account’ link.

If you’re still stuck, our customer service team is here to help. You can chat with us or email [email protected]

If you want to change your password enter your Account and click on Personal Info
then enter your new password and submit the form.
If you cannot enter your account as you’ve forgotten your password, you can reset it by clicking the ‘Forgot your password?’ link.
The ‘Forgot your password?’ form will email password reset link to you within few minutes. If you don’t see it after 5 minutes, check your SPAM or Junk folder.

Our online catalog uses SSL encryption to ensure a safe and secure checkout process. All of your personal and financial information will be safe when ordering from us.

All orders will result in a confirmation email being sent to the address on file. If you did not receive a confirmation email, please check your spam and bulk mail folders. Also, please ensure the email address we have on file is correct and accurate. If you are still having trouble you can always CONTACT US for assistance.

Our team of customer service agents is ready and waiting to assist you with any questions you may have. Please contact us today for help.

We accept PayPal and all major cards.